Privacy Policy

What does this Privacy Policy tell you?

This Privacy Notice tells you how we collect and process the information from which you can be identified directly or indirectly and including any Personal Sensitive Data (“Personal Data”) while you browse www.andindia.com as well as when you interact with our different platforms, portals and applications using your Personal Data, including the Ochre and Black Private Limited app.

Who is responsible for your Personal Data?

Ochre and Black Private Limited entity responsible for protecting your Personal Data and complying with applicable national legislation governing the use of your Personal Data is: Ochre and Black Private Limited India |Registered Office: Plot No. R-847/1/1, TTC Industrial Area, MIDC,Rabale, New Mumbai – 400701 (“Ochre and Black Private Limited”)

How do you get in touch with the Grievance Officer of Ochre and Black Private Limited in India?

Please call customer service at + (91) 7303030343 or email at care@andindia.com

You can also write to us at: Ochre and Black Private Limited,
Registered Office: Plot No. R-847/1/1, TTC Industrial Area, MIDC,Rabale, New Mumbai – 400701.

The Grievance Officer :
Address: Plot No. R-847/1/1, TTC Industrial Area, MIDC,Rabale, New Mumbai – 400701.
Email: care@andindia.com
Tel: (91) 7303030343

What Personal Data does Ochre and Black Private Limited collect and use (Categories of Personal Data)?

These are the categories of Personal Data we collect directly or indirectly from you:

§ Identity information – includes: name [first, last, initials], Date of Birth, e-mail address, unique consumer identifier number (including your Ochre and Black Rewards membership number), nickname, password, social media identifiers and information passed along to us via your Facebook and gift card codes that are assigned to you. We use it to verify your identity.

§ Contact information - includes: your phone number, shipping and billing address, e-mail address, Messenger ID, social media handle, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons depending on the purposes stated below.

§ Location information - includes: your residential location, current log-in location [IP address], GPS location (if you wish to share us, for example through your mobile device settings), or the specific andindia.com site you have visited that might give us clues about where you are. We use it to help you find what you are looking for at your current location.

§ Size information - includes: shoe size, clothes size, height, weight, chest, waist, hip, inseam, body shape, heel-toe measurement. We use it to make sure your gear fits.

§ Purchase information - includes: your payment information (credit card number), Bank Account details, payment risk profile (provided to us by our payment risk solution), shopping cart (your ordered items), delivery details, shipping and billing address, customer order number, purchase history with Ochre and Black Private Limited, transaction ID, and any other information related to your purchase. We use it to complete your order or return or refund on Ochre and Black Private Limited sites and apps, in Ochre and Black Private Limited stores, or other selling platforms

§ Behavioural and Profile information- includes: your shopping history, Wishlist items, your browsing behaviour, your browsing preferences, your shopping preferences, in-store interactions, your workout history, product reviews, social media interactions with us, and any other intelligence we have about you to help us learn you as a consumer better, including “Community information”. We use it to know you better as a consumer, so we can send you marketing messages containing only products and services that we think you might be interested in.

§ Community information – includes: information provided by you when you participate various Ochre and Black Private Limited events and communities either as a trainer, team member, a participant or as a promotor of our events, including for example: pictures, videos, your nickname, your team, your interests and preferences, your feedback, leader boards, event participation, joined groups, and registration details. We use this information to organise the events and communities, and to know more about you as a consumer.

§ Social Media information – includes: information obtained through your interaction with us on various social media channels such as Facebook, Instagram, Google, etc., including: any social media information that is publicly available such as your social media handles, social media interactions and public postings, your “Likes” and other reactions, your social media connections, your photos that are public, or those you send to us by mentioning us or following our social media posts by using “handles” or “hashtags”. We obtain this information from the social media network (e.g., Facebook, Snapchat, Instagram, etc.) directly or indirectly through third-party agencies we have agreements with.

§ Device information – includes: Information about your device or browser that give us an idea about your browsing behaviour or device usage. Your device information is collected by our app, and your browser information is collected by our cookies, tags, and pixels. This is often required for network security purposes. This includes, but not limited to: IP address, date and time of the visit, how long you remained on our website, the referral URL (if you came to our site via a different site or an advertisement), the pages visited on our site, your browser type, device type, versions, operating system.

§ Correspondence – includes: conversation we have when you contact customer service, the emails you write us about our products or services, the complaints you address to us via post, e-mail, fax, or call, notes we prepared on your feedback, call back from our Customer Service to you, and any other communication between you and Ochre and Black Private Limited personnel. We record all Customer Service calls for quality assurance purposes.

§ Preference information - includes: preferred language, log-in location, Wishlist items, preferred shipping address, browsing preferences, our correspondence with you, your Ochre and Black Private Limited product reviews. We use it to give you convenience when you visit and/or shop on our sites and apps.

§ Ochre and Black Rewards information – includes: Unique Member Identifier (member ID), date you became a member, store ID (if you signed up in a retail store), source ID, country and brand of your original membership, membership points, engagement history, rewards history, membership vouchers associated to members. All the information the listed here will be kept for as long as you are a Ochre and Black Rewards member.

What does Ochre and Black Private Limited do with your Personal Data (Purposes and Processing)?

Your Personal Data is used for the following purposes:

1. Site (www.andindia.com) operation and app operation

2. Domain and network security and user authentication

3. Global credential to all Ochre and Black Private Limited platforms – user experience

4. Sales of Ochre and Black Private Limited products - online and off-line order

5. Payment fraud detection

6. Product delivery, return and refund.

7. Electronic delivery tracking

8. Business operational analytics

9. Customer service

10. Personalised marketing messages via email (newsletter sign-up) and SMS