Shipping Policy and Return Policy

We do not offer merchandise Exchange or Return on orders shipped internationally. In an unlikely event if any merchandise you have received is in a damaged condition or defective, please reach out to us at kalindiarts@gmail.com within 48 hours of receiving the order. Our representative will guide you on this matter.

Note: There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.

ORDER SHIPPED TO INDIA

We want you to love what you ordered, but if something is not right, let us know. You may return the merchandise and place a new order for another colour,…

Q. I am based out of India and I want to place an order for a delivery in India. Is it possible?

Yes, it is possible. Please refer to our ‘Shipping Policy’.

Q. What if I am not available when you deliver the merchandise?

Courier companies usually call the customer to checks their availability. In case the delivery fails, the order can be re-dispatched after taking appropriate instructions from the customer.

Q. Can I change the shipping address of the order?

Yes, you can change the shipping address before your order is shipped. Kindly contact our Customer Support team immediately to ensure it is changed before the dispatch.

Q. How do I return a product?

Kindly read the Return Policy section under RETURNS & EXCHANGE

Q. Can I book an order for delivery to more than one address?

No. You have to place separate orders for different shipping addresses.

Q. What are the shipping charges, are there any additional charges?

Shipping charges are exclusive and applicable on all products across India and abroad.

Q. How can I track my order?

You will receive an email with courier details once your order is dispatched from our facility. You can track your order status using the same details on the respective courier partner's website.

Q. What is the stipulated delivery time for an order?

We deliver within 7-8 business days.

Q. What should I do if I receive a different item from the one that I have ordered?

If the wrong order has been delivered to you, please contact our mail id kalindiarts@gmail.com  within 24 hours of receiving the delivery.

Orders and Payment

Q. How do I make a payment?

We accept through various online mode- QR code, Master/Visa Card or Debit Card, UPI, direct account transfer.

Q. Do you accept payment through Cheque / Demand Draft?

Only Demand Draft

Q. What happens if my credit/debit card has been compromised while making a payment online?

We do not store/retain your credit card information. If you suspect any such activity, please get in touch with your bank immediately.

Q. What happens if the merchandise ordered is out of stock?

If the product you ordered is out of stock, you will be informed immediately and we will refund the amount in your account.

Q. Is there a limit to the quantity that I can order?

No, there's no limit.

Q. Can I cancel an order?

Yes, you may cancel an order fully or partially within 24 hours of placing the order. You may get in touch with our Customer Support team to take further steps.

Q. What do I do if my order is received in a damaged condition?

If you notice that your order is damaged or tampered, kindly refuse to accept the delivery and return it to the courier personnel with the original packaging material. Request you to get in touch with our Customer Support team immediately and we would be more than happy to exchange the garment for you.